BOOKING TERMS AND CONDITIONS
Please read these Terms & Conditions carefully as these are legally binding and within the province of the agreement between MANZARO LTD and yourself, as the contractor, determining the rights as well as the obligations of each contracting party.
1.1 Our Booking Terms and Conditions and your Booking Form contain all provisions of your booking with MANZARO LTD. This applies equally to the Contractor and to all guests included in the Booking Form as ‘Occupants’.
1.2 Your receipt of this Booking Form constitutes our conditional offer for the rental of the Property and for any additional
services that you have requested.
1.3 Your booking pertains to accommodation in a furnished luxury property with cleaning and any catering or other auxiliary services that you have requested, as mentioned in the ‘Included in your booking” section on Page 1.
- THE PARTIES
Please note that MANZARO LTD is acting solely as a Booking Agent in the name and on behalf of the Property Owner (or any authorized agent for the Property), for the rental of the property, as well as for the Service Provider (any independent provider of services such as catering, chauffeur, etc.) for the services requested. The Booking Document contains all details you agreed to, that is to say:
- The Short-Term Lease Agreement for the Property with the Owner and
- The services provided by the Service Providers
3. THE PROPERTY
We visit and check each property regularly. The information about each property on our website is accurate to the best of our knowledge. We will inform you as soon as possible of any major changes to the property that may render accommodation substantially different to what you have booked. We cannot be held liable for any modifications made to the property without our prior knowledge. Please be aware that we use a fictional name for most of the properties in our portfolio for marketing purposes.
In order for this offer to become a firm booking, we ask that you follow the Payment Schedule on page 1 of this document, according to which:
The Initial Payment of the Total Amount Payable must be in our Bank Account within 4 working days of confirmation of receipt of the duly completed and signed Booking Form by MANZARO LTD. The Balance must be paid eight (8) weeks before the first day of the Rental Period. The Security Deposit must be paid two (2) weeks before the first day of the Rental Period.
If your reservation is made within eight (8) weeks before the first day of the Rental Period, payment of the Total Amount Payable must take place within seven (7) days of confirmation of receipt of the duly completed and signed Booking Form by MANZARO LTD. Payment must be made through a remittance to our Bank Account. Please take into account that it may take up to two working days for the money transfer to be processed and deposited.
If payments as specified in the Payment Schedule are not received by their respective due dates, or you do not adhere to any other provision in all Booking Documents, the Villa Owner and/or MANZARO LTD reserve the right to immediately terminate this agreement and cancel your booking. You shall be refused access to the Property. In this event, the cancellation policy as per article 7 of this document shall apply.
- BOOKING CONFIRMATION DETAILS
Once we have received the Total Amount Payable according to the Payment Schedule, you shall receive a Booking Confirmation from MANZARO LTD by e-mail or fax. Please read this confirmation carefully and contact MANZARO LTD immediately if the information contained therein is incorrect or incomplete. MANZARO LTD shall not be obliged to rectify any errors or omissions that are reported more than 24 hours after transmitting the confirmation.
You hereby authorize and appoint any company belonging to the MANZARO LTD to act on your behalf and in your name in order to prepare and sign the Short-Term Lease Agreement for the Property with the Owner under the terms included herein and you undertake to hold harmless and indemnify such companies and any officers and/or employees of such companies signing the Short-Term Lease Agreement for the Property with the Owner from any claim arising out of or in connection with the signing of such Short-Term Lease Agreement for the Property.
- CHANGES & CANCELLATION BY YOU
7.1 If you wish to make any changes to your confirmed booking, you must notify us in writing as soon as possible and we
will try to adjust to the proposed changes, without charging additional charges, if that is feasible, however we cannot guarantee that such requests will be fulfilled. If the above mentioned changes result in additional cost, you will be informed in writing on the changes and the cost which will be included in our agreement, while article 4 of the present will apply concerning the payment of the additional cost.
7.2 If you wish to cancel your booking, you must inform us immediately in writing. The following cancellation policy shall
apply, in the event that a replacement booking does not materialize:
7.3 In all cases of cancellation, the security deposit shall be refunded in full.
7.4 In case a replacement booking by some other client is obtained for the short term lease of the Property, we shall refund all monies paid by you, minus an amount equal to the difference between the total price of your booking and the total price paid by the client of the replacement booking.
- CANCELLATION OR CHANGES BY MANZARO LTD
In the exceptional circumstance where we can no longer provide you with the Property you have booked, you will have a choice between one of the following options for the same Rental Period:
- Accept an alternative property of equivalent or superior rating for the same Rental Period, or
- Accept an alternative property of lower rating for the same Rental Period and receive a credit note for the difference in the Overall Cost between the original and the substitute property.
- If neither option above is possible or if you do not wish to accept an alternative property, we will cancel the booking and refund all moneys paid to us. We shall not be held liable and shall not pay any further compensation/ damages nor shall we accept any other claims derived from the cancellation.
- CHECK- IN / CHECK OUT
Please observe the check-in and check-out times listed on page 1. We will try to accommodate requests for early check-in and late check- outs, but cannot guarantee the feasibility.
- USE OF THE PROPERTY
10.1 Only those persons stipulated on page 2 of this document may occupy the Property. The number of guests staying
overnight in the Property may not exceed the Maximum Occupancy indicated on Page 1. In the event the number of
guests exceeds the Maximum Occupancy, we reserve the right to ask all guests to vacate the Property immediately.
10.2 You shall use the Property only for the purpose for which it has been let to you (personal lodging). It is forbidden to
use the premises for any kind of commercial use during the rental (photo shoots, seminars), and / or to hold parties for entertainment or a function involving a large number of invitees unless expressly agreed upon in writing by MANZARO LTD or the Owner. Should you make unauthorized use of the Property as indicated, we reserve the right to ask all guests to vacate the Property immediately. You shall not sublet the Property under any circumstance whatsoever. Photographs taken at the Property cannot be used for publication or sold for profit without written authorization by MANZARO LTD and the Owner.
10.3 MANZARO LTD staff and/or the Owner and its representatives, should be allowed to visit the Property in order to verify compliance with the terms and conditions of the Short-Term Lease Agreement for the Property, as well as with potential customers with interest for leasing and/or buying the Property, at appropriate hours during the lease period by prior arrangement.
- GUEST INJURY DISCLAIMER
MANZARO LTD and its affiliated entities, shareholders, directors, employees, agents and representatives (“Affiliates”) cannot be held liable towards you, the Occupants or your guests for any accident or injury that occurred during your stay under any circumstance whatsoever, except in case the accident or injury was caused by gross negligence on the part of MANZARO LTD. MANZARO LTD and its affiliated entities, shareholders, directors, employees, agents and representatives (“Affiliates”) will not be liable for any loss or damage to the person or the property suffered by you or any other person in connection with or incidental to the reservation or use of the Property. MANZARO LTD and its Affiliates are not responsible or liable in any way for the actions or faults of the owner, you or any other third party involved in the rental of the Property (including any provider of additional guest services or activities). In no event will MANZARO LTD or its Affiliates be liable for any indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with this agreement or the rental or use of the Property.
MANZARO LTD can not be held liable towards you, the Occupants or your guests for any loss or misplacement of valuables left in the Property during your stay, except in case the loss or misplacement of valuables is caused by gross negligence of MANZARO LTD.
MANZARO LTD will strive to inform you of the suitability of the Property for children. Please note that the supervision, safety and behavior of your children is your sole responsibility.
If in the educated opinion of MANZARO LTD, the Owner, or any other person in authority you, or a member of your party, behaves in a manner which causes or is likely to cause danger, excessive disturbance (i.e. to neighbors) or damage to the Property, or acts in breach of any provision in the Booking Documents, this Agreement may be terminated effective immediately and you shall all be requested to vacate the Property. In this event, you shall not receive any refund and you shall be held liable for any expenses incurred as a result of your behavior or the behavior of persons in your party.
- DAMAGES / SECURITY DEPOSIT
- The Property shall be checked by the Owner and / or MANZARO LTD prior to and after the Rental You shall be held liable for any proven damages or losses caused to the Property and its contents. We recommend that you ensure that your insurance policy covers accidental damage to the Property and its contents.
- You shall be liable for all costs related to the loss of any keys provided to you on the first day of the Rental Period.
- Your Security Deposit shall be returned to you at the latest within 15 days from the end of the Rental Period. Potential
proven damages or losses as per paragraph 16.1 will be deducted from your Security Deposit. In the exceptional case where the cost of repairing / replacing any proven damages exceeds the Security Deposit, you accept to cover the additional cost within 7 days of your notification.
- COMPLAINTS AND PROBLEMS DURING YOUR STAY
17.1 While both MANZARO LTD and the Owner will do everything in their power to provide you with a trouble free stay, a villa may present malfunctions like any other house.
Our aim to mend any problem that arises within 24 hours may not always be feasible because of the time of day or day of the week, the location of the villa, the unavailability of technicians, etc. If you are dissatisfied with the Property or the service of a Supplier, please contact us immediately. It is a precondition for any compensation that you inform MANZARO LTD in writing of all complaints as soon as possible and in any event not after the end of your Rental Period.
17.2 Please note that some of our properties are located on small islands with severe problems of drought. We kindly ask
you to use water sparingly, especially during the summer months. Electricity and water shortages may, and do, occur in some areas and while we will do everything in our power to reestablish supply or remedy the situation, we cannot be held responsible for the inconvenience such shortages may create.
- FORCE MAJEURE
MANZARO LTD shall not bear any responsibility if the execution of this agreement is no longer possible because of force majeure. All of the following shall be considered force majeure: threat of war, an act of terrorism, industrial action, dangerous weather conditions, fire, flood, drought, unexpected shutting down of an airport or harbor, unforeseen changes to transport time schedules or any other event which is beyond the control of MANZARO LTD .
- PERSONAL DATA
MANZARO LTD shall act in compliance with legislation pertaining to personal data protection.
When you browse our website we do not collect any information about you. All data are provided by you personally and enable us to process your final booking. These personal details will be retained in our database for future reference. Security measures are in place to ensure that our guests’ database is not accessible to any unauthorized company or individual.
MANZARO LTD does need to disclose some personal data to its Service Providers as well as to its Financial Administrator but shall not make the above mentioned information available to other third parties without your explicit consent. For marketing purposes MANZARO LTD requests your consent to the use of some of the stored information provided to contact you about your holidays and keep you up to date on current offers. If you do not wish your data to be stored, other than for our financial administration, please notify us by e-mail.
- ADVERTISING AND INTERNET INFORMATION
MANZARO LTD truly believes that the information and statements in the content of its website are accurate.
Every possible effort is made in order to fully and precisely describe each Property and services offered. Moreover, every possible effort is made in order to provide the services described on our website.
MANZARO LTD reserves the right to change published information, prices and itineraries mentioned on its website. On condition that such changes are communicated to you before the submission of the booking form, or after its submission but before the reservation is confirmed by MANZARO LTD, those changes are binding for both parties.
MANZARO LTD is not responsible for content, policies and services which are connected/linked to or accessible through its website.
You are responsible for your third party liability, health and medical repatriation insurances.
- PARTIAL CANCELLATION
A partial cancellation of the provisions of the Booking Documents pursuant to an agreement between the parties or to the decision of a judicial authority shall not affect the validity of the Booking Documents in its entirety.
- APPLICABLE LAW-JURISDICTION
All disputes arising between you and/or your party on the one hand and MANZARO LTD and/or any of its directors, officers, or employees on the other from or in connection with the Booking Documents and/or your stay at the Property in general shall be settled by the Courts of Athens, Greece by application of Greek Law.